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Customer Service Representative

Job Title
Customer Service Representative
Employee Type
Employee
Requisition Primary Location
Alvin, Texas
Job Description
We are looking for a Customer Service Representative (CSR) for our site in Alvin , TX . The main duties including handling phone calls from our customers and assisting them with their questions or concerns and working to resolve any problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy and sensitivity to the customer regarding the issue at hand. This is a very fast paced position similar to a call center position typically handling 50+ calls a day.
This position is Monday-Friday 8 am to 5 pm. On top of competitive pay we offer family benefits, 401K, vacation, and year round stable work.
IDEAL CANDIDATE WILL POSSESS:
+ Type 40+ wpm
+ Microsoft Office experience.
+ Experience handling high call volumes.
+ Must be Bilingual - Spanish/English
_Waste Connections is an Affirmative Action/Equal Opportunity Employer_ _(Minorities/Female/Disabled/Veterans)_
Job Requirements:
Education:
Language:
Certification(s):
Competencies:
Responsibilities:
Skills:
Who We Are
Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.
OUR PEOPLE MEAN EVERYTHING TO US
Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.
Our Opportunities
BUILD TALENT FROM WITHIN
People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You?ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.
LET?S REALIZE YOUR GOALS TOGETHER
Bring your passion to succeed and you?ll quickly discover that great opportunities are all around you. At Waste Connections, you?ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.


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